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HubSpot CRM

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HubSpot CRM is a free CRM, with no expiration date, that HubSpot positions as the entry point to its customer platform: Marketing, Sales, Service, Content, Data, and Revenue Hubs plus Agent Hub for AI agents, all sharing the same CRM data (Smart CRM).

Vendor's own claim
CRM/authoritative state

Core capabilities

Vendor's own claim
  • Contact, deal, and task management on one shared CRM data model
  • Deal pipelines and reporting dashboards
  • Email tracking, templates, and meeting scheduling
  • Breeze Assistant and Agent Hub AI agents (Prospecting Agent, Data Agent, Customer Agent) billed through HubSpot Credits
  • Live chat, chatbots, and a shared inbox
  • CRM import tooling and ticketing
  • Payment links
  • 2,000+ apps in the HubSpot Marketplace
  • Mobile app (iOS and Android)

API & agent surface

From official docs
Authentication
OAuth for apps, or a static auth token for an app installed in a single account; the remote MCP server requires OAuth with PKCE via an MCP connector
Base URL
https://api.hubapi.com/
Rate limits
Depends on subscription. Privately distributed apps: 100 requests per 10 seconds per app and 250,000 per day per account on Free and Starter, 190 per 10 seconds with 625,000 per day on Professional and 1,000,000 per day on Enterprise (API limit increase add-on raises this). Marketplace OAuth apps: 110 requests every 10 seconds per installing account, excluding the CRM Search API. Associations, CRM Search, and GraphQL APIs have their own stricter limits.
Notable endpoints
  • CRM objects, date-versioned (e.g. GET /crm/objects/2026-09/contacts)
  • CRM search API
  • Associations API
  • Exports API
  • Webhooks (up to 1,000 subscriptions per app)
MCP tools exposed
get_user_detailsget_organization_detailsdiscover_hubspot_schemasearch_crm_objectsget_crm_objectsmanage_crm_objectsmanage_segmentquery_crm_datasearch_propertiesget_propertiesmanage_custom_propertiesmanage_custom_pipelinessearch_ownersget_campaign_attribution_reportsread_campaign_datamanage_campaign_objectssearch_conversationsget_conversation_channel_metadataget_marketing_email_analyticsmanage_marketing_emailget_content_analytics_reportmanage_landing_pagemanage_website_pageget_aeo_metricsmanage_aeo_promptsmanage_aeo_recommendationsrender_landing_page_uirender_assetmanage_blog_postmanage_onboardingtool_guidancesubmit_feedback
Machine-readable spec
No OpenAPI link

Pricing

From official docs
PlanPriceIncludedNotable
Free$0/mo1,000 contacts (per the CRM product page)
Up to 2 users
Free Marketing, Sales, Service, Content, Data, and Revenue tools, Contact management, deal pipelines, CRM import, Breeze Assistant
Starter Customer Platform$7/mo per seat paid annually, or $10/mo per seat paid monthly (both shown against a struck-through $20/mo per seat)500 HubSpot Credits, 1,000 marketing contacts
Per seat
Marketing, Sales, Service, Content, and Data Hub Starter, Agent Builder and Prospecting agent, Calling (500 minutes) and 1 HubSpot-provided phone number
Smart CRM Professional$45/mo per seat paid annually, or $50/mo per seat paid monthly (annual commitment)3,000 HubSpot Credits
Per core seat
Starter CRM features, plus Agent Hub, Teams, Custom reporting
Smart CRM EnterpriseStarts at $75/mo per seat5,000 HubSpot Credits
Per core seat
Custom objects, Standard sandbox account, Organize teams
Sales Hub Professional$90/mo per seat paid annually, or $100/mo per seat paid monthly (annual commitment)3,000 HubSpot Credits
Per seat
Forecasting, Sequences, Conversation intelligence
Sales Hub EnterpriseStarts at $150/mo per seat5,000 HubSpot Credits
Per seat
Deal splits, Deal journey analytics, Pipeline approvals for deals

Checked 2026-09-24 against their pricing page. Vendors change pricing without notice.

What is HubSpot CRM

Vendor's own claim

HubSpot CRM is the free core of HubSpot's platform: contacts, companies, deals, and tickets on one data model, with paid Hubs (Marketing, Sales, Service, Content, Data, Revenue) and paid Smart CRM seats layered on top for automation, reporting, and AI.

Ideal customer profile

Vendor's own claim

HubSpot markets the free CRM at startups and small businesses replacing spreadsheets, with paid Starter, Professional, and Enterprise editions aimed at scaling the same account into full marketing, sales, and service automation without migrating data.

Who should look elsewhere

Our read

Sales Hub Professional and Enterprise carry required one-time onboarding fees ($1,500 and $3,500 respectively, per the Sales Hub pricing page) on top of seat prices, and Professional's monthly payment option still commits you annually. The free plan is limited to 2 users (and 1,000 contacts, per the CRM product page), so it stops being viable once a team grows past a couple of reps. AI agents run on metered HubSpot Credits ($9 per 1,000 credits paid annually) beyond each tier's monthly allotment, which adds a variable cost on top of seat prices. Some MCP capabilities depend on the subscription: creating custom pipelines is not supported on free tools, and quotes and AEO tools need Professional or Enterprise Hubs.

HubSpot CRM alternatives

Our read

Systems of record for customer relationships that treat the data model as programmable, competing on API quality and flexibility rather than on breadth of built-in modules.

Category: Modern and developer-facing CRM. Membership is decided by 3 stated tests, not by category tags — see them and the full comparison.

HubSpot CRM FAQ

Is HubSpot CRM actually free?

Yes. HubSpot's free tools cost $0/month for up to 2 users with no credit card required, and the CRM product page describes the free CRM as having up to two users, 1,000 contacts, and no expiration date.

From official docs
Does HubSpot have a REST API?

The current reference is the 2026-09 version (e.g. GET /crm/objects/2026-09/contacts), following 2026-03; a previous date version keeps working until its end-of-life date.

From official docs
Does HubSpot have an MCP server for AI agents?

Yes. It can read and write CRM records, activities, segments, campaigns, and content within the user's permissions; the docs list 32 publicly available tools, with availability varying by subscription. HubSpot also documents a separate, locally installed developer MCP server for building apps.

From official docs
What do the paid tiers cost?

Per seat per month, paid annually: Starter Customer Platform $7 (or $10 paid monthly), Smart CRM Professional $45 (or $50 paid monthly with an annual commitment), Smart CRM Enterprise from $75, Sales Hub Professional $90 (or $100 paid monthly with an annual commitment), and Sales Hub Enterprise from $150. Sales Hub Professional and Enterprise also require one-time onboarding fees of $1,500 and $3,500.

From official docs
How are AI features billed?

Through HubSpot Credits ($9.00 per 1,000 credits when paid annually), separate from seats. Starter includes 500 credits, Professional 3,000, and Enterprise 5,000; agents consume credits per action, e.g. 100 credits per recommended outreach for the Prospecting Agent and 50 per resolved conversation for the Customer Agent.

From official docs
What security certifications does HubSpot have?

HubSpot's trust center offers SOC 2 Type 2 and SOC 3 reports, and has announced a SOC 1 report, HIPAA reports, and EU Cloud Code of Conduct Level 2 compliance.

From official docs

Verify before you buy

  • A machine-readable OpenAPI specification was not included in the reviewed source set.

Agent skills for HubSpot

45 published agent skills operate HubSpot directly, 5 teach you to use it and 118 only mention it. Each is read from source for whether it reads, writes records, sends messages or spends credits.

What each HubSpot skill does to your systems →

Need help setting it up?

This page tells you whether HubSpot CRM fits. Cheetah builds and runs the system it goes into — enrichment, sequencing, CRM and the joins between them.

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