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HubSpot CRM

Streamline your entire business with a free CRM.

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HubSpot CRM is a free, unified CRM platform that HubSpot positions as the entry point to its broader "Customer Platform" - Marketing, Sales, Service, Content, Operations, and Commerce Hubs that share the same contact/company/deal data model, with AI ("Breeze") layered across them.

Vendor's own claim
CRM/authoritative state

Core capabilities

Vendor's own claim
  • Contact and deal management with a shared CRM data model across all Hubs
  • Email tracking, templates, and sequences
  • Pipeline visualization and management
  • Task and activity logging
  • Reporting dashboards
  • Breeze AI assistant and AI agents
  • Chatbot builder and live chat
  • CRM import tooling
  • Payment links
  • 2,000+ app marketplace integrations
  • Mobile app (iOS/Android)

API & agent surface

From official docs
Authentication
OAuth 2.0 (HubSpot User-level App with admin-authorized scopes); moving to OAuth 2.1 per docs
Base URL
https://api.hubapi.com/
Notable endpoints
  • CRM objects, date-versioned (e.g. GET /crm/objects/2026-03/contacts)
Machine-readable spec
No OpenAPI link

Pricing

From official docs
PlanPriceIncludedNotable
Free$0/mo1,000 contacts
Up to 2 users
Foundational CRM tools, Access to Community, Academy, and Knowledge Base
Starter$7/mo per seat (or $20/mo per seat paid monthly, as displayed on the pricing page)1,000 contacts, 500 HubSpot Credits/mo
Per seat
Branding removed from email/forms/chat, Two deal pipelines, Ticketing and task queues (Service Hub Starter)
ProfessionalStarts at $800/mo (includes 3 core seats)2,000 marketing contacts, 3,000 HubSpot Credits/mo
3 core seats included
Requires a separate $3,000 one-time Professional onboarding fee, per the pricing page
EnterpriseStarts at $3,600/mo (includes 5 core seats)10,000 marketing contacts, 5,000 HubSpot Credits/mo
5 core seats included
Requires a separate $7,000 one-time Enterprise onboarding fee, per the pricing page

Checked 2026-08-03 against their pricing page. Vendors change pricing without notice.

What is HubSpot CRM

Vendor's own claim

HubSpot CRM is the free core of HubSpot's platform: contacts, companies, deals, and tickets on one data model, with paid "Hubs" (Marketing, Sales, Service, Content, Operations, Commerce) layered on top for automation, reporting, and AI.

Ideal customer profile

Vendor's own claim

HubSpot markets the free CRM at startups and small businesses getting their first system of record, with the paid Hub tiers (Starter through Enterprise) aimed at scaling that same team into full marketing/sales/service automation without switching platforms.

Who should look elsewhere

Our read

The free plan caps at 2 users and 1,000 contacts, so it stops being viable the moment a team grows past a handful of reps. AI features run on metered "HubSpot Credits" billed separately from seats, so heavy AI usage adds an unpredictable variable cost on top of the published seat price.

HubSpot CRM alternatives

Our read

Systems of record for customer relationships that treat the data model as programmable, competing on API quality and flexibility rather than on breadth of built-in modules.

Category: Modern and developer-facing CRM. Membership is decided by 3 stated tests, not by category tags — see them and the full comparison.

HubSpot CRM FAQ

Is HubSpot CRM actually free?

Yes, the core CRM plan is $0/month, permanently, for up to 2 users and 1,000 contacts, with no credit card required to sign up.

From official docs
Does HubSpot have a REST API?

/crm/objects/2026-03/contacts) that replaced the older numeric API versions.

From official docs
Does HubSpot have an MCP server for AI agents?

Yes. HubSpot documents both a remote, hosted MCP server (OAuth 2.0-authenticated, giving access to CRM objects like contacts, companies, deals, tickets, and engagements) and a local Developer MCP Server.

From official docs
Do the paid Hub tiers cost more than the listed seat price?

Yes for Professional and Enterprise: HubSpot's own pricing page states these tiers require a separate one-time onboarding fee ($3,000 for Professional, $7,000 for Enterprise) in addition to the monthly per-seat/platform price.

From official docs
How are AI features billed?

Through metered "HubSpot Credits" ($9 per 1,000 credits when paid annually per the pricing page), separate from seat pricing, with a monthly credit allotment that resets and does not carry over.

From official docs

Verify before you buy

  • Documented API rate limits (the usage-limits docs page also redirected to an authenticated login page)
  • Named MCP tool list (docs describe object categories accessible, not individual tool names)
  • Changelog URL
  • LinkedIn, X, and dedicated developer-platform social links
  • A machine-readable OpenAPI specification was not included in the reviewed source set.

Need help setting it up?

This page tells you whether HubSpot CRM fits. Cheetah builds and runs the system it goes into — enrichment, sequencing, CRM and the joins between them.

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