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Otter.ai

Your AI notetaker is now also your Conversational Knowledge Engine

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Core capabilities

Vendor's own claim
  • Automated meeting transcription across Zoom, Google Meet, Microsoft Teams, and other platforms
  • Real-time live transcription in multiple languages
  • AI-generated summaries with automatic decision and action-item extraction
  • Otter AI Chat: search across meetings and connected apps
  • Bot-free desktop recording for Mac and Windows
  • Workflow automation pushing meeting data to Salesforce, Slack, Jira, Notion, and other tools
  • Channels for organizing conversations by team, project, or topic
  • MCP server integration for ChatGPT, Claude, and other AI tools to query meeting knowledge

Pricing

From official docs
PlanPriceIncludedNotable
Basic$0/user/mo (free forever)300 monthly transcription minutes, 3 lifetime file importsZoom/MS Teams/Google Meet integration, AI Chat, Speaker identification
Pro$16.99/user/mo monthly, or $8.33/user/mo billed annually1,200 in-app recording minutes, 10 monthly file imports, up to 90 min/meetingUnlimited storage
Business$30/user/mo monthly, or $19.99/user/mo billed annuallyUnlimited meetings and in-app recordings, unlimited file imports, up to 4 hours/meetingJoin 3 concurrent meetings
EnterpriseContact for pricing (demo required)CustomUnlimited custom AI workflows, Custom integrations, SSO

Checked 2026-08-03 against their pricing page. Vendors change pricing without notice.

Ideal customer profile

Vendor's own claim

Sales teams wanting automatic CRM follow-ups, educational institutions transcribing lectures, media professionals transcribing interviews, recruiting teams capturing candidate insights, and enterprises needing security/governance controls over meeting data.

Who should look elsewhere

Our read

The free Basic plan caps at 300 transcription minutes/month and only 3 lifetime file imports, which is thin for any team recording more than a few meetings a week. HIPAA compliance is an Enterprise-only add-on behind a custom-priced, demo-required plan, so healthcare or regulated teams cannot get it on Pro or Business.

Otter.ai alternatives

Our read

Tools that record, transcribe and analyse sales calls, then push the findings into a CRM or a coaching workflow.

Category: Conversation intelligence. Membership is decided by 3 stated tests, not by category tags — see them and the full comparison.

Verify before you buy

  • Developer/API documentation describing auth, endpoints, or rate limits for the 'Public API' listed on Otter's status page
  • Dedicated MCP server documentation (tool names, transport, auth) despite a vendor-page mention of MCP support for Claude
  • An OpenAPI/machine-readable spec
  • A vendor-linked GitHub organization or changelog page
  • Whether a time-boxed trial of paid tiers exists

Need help setting it up?

This page tells you whether Otter.ai fits. Cheetah builds and runs the system it goes into — enrichment, sequencing, CRM and the joins between them.

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