Make CX Your New Competitive Advantage
Five9 is a cloud contact center platform (CCaaS) covering voice and digital channels (chat, email, SMS/MMS, social messaging), AI features (summaries, live transcription, AI insights, agent assist, AI knowledge, AI agents), CRM/UC adapters, and workforce engagement management, sold in five bundled tiers plus custom enterprise pricing.
| Plan | Price | Included | Notable |
|---|---|---|---|
| Digital | $119/mo/seat (USD) | Digital channels only (chat, email, SMS/MMS, social messaging); 3,000 AI minutes per bundled seat + usage | AI Summaries, Live Transcription, AI Insights |
| Core | $159/mo/seat (USD) | All channels (voice, chat, email, SMS/MMS, social) with AI essentials | Same feature set as Digital plus voice channel, AI Summaries, Live Transcription, AI Insights, AI Agent Assist, AI Knowledge, Choice of CRM/UC adapter |
| Plus | Contact Sales for flexible pricing | All channels with advanced AI | Same categories as Core with advanced AI tier |
| Pro | Contact Sales for flexible pricing | All channels with AI essentials and WEM | Adds Workforce Engagement Management to the bundle |
| Enterprise | Contact Sales for flexible pricing | All channels with Advanced AI and WEM | Highest AI tier plus Workforce Engagement Management |
Checked 2026-08-07 against their pricing page. Vendors change pricing without notice.
Five9 is an enterprise-grade contact-center-as-a-service platform sold as five progressively richer bundles (Digital, Core, Plus, Pro, Enterprise) that mix channel access, AI capability tiers, CRM/UC adapter choice, and workforce engagement management options. Pricing is per concurrent user/seat with usage-based add-ons, and the vendor states a minimum of 50 seats applies to its per-seat and usage-based pricing.
Larger contact center operations (the vendor states over 3,000 global customers) needing omnichannel CX with CRM/UC integration and workforce management, per case studies referencing organizations like Alaska Airlines and Exact Sciences.
Pricing carries a stated minimum of 50 seats for the concurrent-user/usage-based pricing model, which rules out small teams or businesses needing only a handful of agents. Only the entry two tiers (Digital at $119/mo/seat and Core at $159/mo/seat) have published self-serve prices - the Plus, Pro, and Enterprise tiers, which unlock advanced AI and full Workforce Engagement Management, are all 'Contact Sales for flexible pricing,' so buyers cannot budget for the more capable tiers without a sales conversation. AI minutes are usage-metered on top of the seat price (3,000 minutes per bundled seat plus usage), so heavy AI users face additional usage costs beyond the listed per-seat rate.
No curated rival set covers this tool yet, so these are simply other tools in the same architectural layer and product form. Treat it as a starting point, not a shortlist.
Per concurrent user/seat monthly, with only the two entry bundles (Digital at $119/mo/seat and Core at $159/mo/seat) publicly priced; Plus, Pro, and Enterprise are all custom-quoted ('Contact Sales for flexible pricing'). A minimum of 50 seats applies to concurrent-user and usage-based pricing per the pricing page's own notes.
Yes - AI Summaries, Live Transcription, AI Insights, AI Agent Assist, and AI Knowledge are listed even on the entry Digital bundle, metered at 3,000 minutes per bundled seat plus usage-based charges beyond that.
Pre-built adapters for Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, and Oracle, chosen per the pricing bundle's 'Choice of Adapters' option.
Yes, per the vendor - Five9's own Workforce Engagement Management, or existing WEM partners Verint (VCS) or Calabrio, offered on a named-basis.
Yes, per the pricing page, SMS/MMS and social messaging are included channel options on all bundle tiers, though usage charges apply to SMS specifically per the pricing notes; a WhatsApp integration was listed as 'coming soon.'
This page tells you whether Five9 fits. Cheetah builds and runs the system it goes into — enrichment, sequencing, CRM and the joins between them.
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