AI-powered, open-source customer support platform
Chatwoot is an omnichannel customer-support platform that can be self-hosted or used in the cloud. It combines shared inboxes, a help center, automation, voice, and Captain AI for automated answers, agent assistance, summaries, and knowledge-base workflows.
| Plan | Price | Included | Notable |
|---|---|---|---|
| Hacker | $0/agent/month | 500 conversations/month and 30-day data retention Up to 2 agents | Live chat, Voice, Captain AI |
| Startups | $19/agent/month billed annually | 300 Captain AI credits/month and 1-year data retention | Unlimited conversations subject to fair use, All channels, Voice |
| Business | $39/agent/month billed annually | 500 Captain AI credits/month and 2-year data retention | Unlimited conversations subject to fair use, All channels, SSO/SAML |
| Enterprise | $99/agent/month billed annually | 800 Captain AI credits/month and 3-year data retention | Unlimited conversations subject to fair use, All channels, SSO/SAML |
Checked 2026-08-06 against their pricing page. Vendors change pricing without notice.
Chatwoot is a support-system alternative to products such as Intercom, Zendesk, and Freshdesk, with a meaningful developer and self-hosted posture. Its developer documentation separates application APIs for accounts, agents, and conversations; platform APIs for installation administration; and client APIs for custom chat interfaces.
Support teams that need a shared omnichannel inbox and want a choice between Chatwoot Cloud and running the platform on their own infrastructure, especially teams that will use APIs, webhooks, or the open-source deployment path.
Teams that want zero operational ownership should avoid the self-hosted path: Chatwoot documents Docker, Kubernetes, cloud-provider, and Linux-VM deployment rather than a no-config install. Cloud buyers who need predictable all-in AI costs should also model Captain consumption: paid plans include a fixed credit allocation and additional credits cost $20 per 1,000.
No curated rival set covers this tool yet, so these are simply other tools in the same architectural layer and product form. Treat it as a starting point, not a shortlist.
Yes. The developer docs describe self-hosted deployment on Docker, Kubernetes, major cloud providers, and traditional Linux VMs, alongside Chatwoot Cloud.
Chatwoot describes support across live chat, email, voice, WhatsApp, Instagram, Facebook, and more; its Cloud pricing makes all channels available on paid tiers.
Captain is described as Chatwoot's built-in AI assistant. The pricing page lists an assistant, Copilot, memories, reply suggestions, summarization, knowledge-base answers, and content-gap detection.
The captured plans are Hacker at $0/agent/month (up to two agents), Startups at $19, Business at $39, and Enterprise at $99 per agent/month when billed annually. Paid tiers include 300, 500, and 800 Captain credits respectively.
Additional credits are listed at $20 per 1,000 credits. The vendor says the credits cover features such as reply suggestions, summarization, and knowledge-base answers.
Yes. Its developer docs describe REST APIs for application, platform, and client use cases, plus webhooks; the developer material lists resources including accounts, users, conversations, and agent bots.
Yes. The pricing page advertises a 15-day free trial for the full product, separate from the Hacker $0 tier.
This page tells you whether Chatwoot fits. Cheetah builds and runs the system it goes into — enrichment, sequencing, CRM and the joins between them.
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