Ecommerce AI for Support, Sales, Social & Chat
Yuma markets specialized AI agents for ecommerce support, pre-purchase sales, social channels, and chat, connected to an existing helpdesk.
| Plan | Price | Included | Notable |
|---|---|---|---|
| Starter | $14,400 /yr | 12,000 resolutions / year; about $1.20 per resolution | Multi-agent specialist system, Brand-voice and guardrail controls, Yuma MCP for Claude & ChatGPT |
| Growth | $40,000 /yr | About 48,000 resolutions / year; about $0.83 per resolution | Custom integrations, Advanced analytics |
| Scale | $90,000 /yr | About 120,000 resolutions / year; about $0.75 per resolution | Dedicated solutions engineering, Priority roadmap input |
Checked 2026-08-08 against their pricing page. Vendors change pricing without notice.
An ecommerce-focused AI customer-experience platform that says it works within a merchant's existing helpdesk rather than requiring a migration.
Ecommerce and DTC teams that want automation across support, sales, social, and chat while retaining their current helpdesk.
The published Starter plan is a 12-month, $14,400/year commitment for 12,000 resolutions, so very small teams or teams without meaningful support volume are a poor match. Organizations outside ecommerce will also find its documented order, inventory, returns, subscription, and carrier workflows less relevant.
It says billing is for tickets fully resolved end-to-end without human involvement; conversations and escalations are not charged.
No. Its published description says it is helpdesk-agnostic and installs inside listed helpdesks.
The site says its support agents can handle tracking, returns, refunds, cancellations, subscription changes, and address edits.
The pricing page says the first 30 days are included and there is no implementation fee.
Yes. Both are named on the integrations page, alongside Gorgias, Recharge, Klaviyo, and other tools.
Other products that solve a similar job or fit the same part of the GTM stack.
This page tells you whether Yuma AI fits. Cheetah builds and runs the system it goes into — enrichment, sequencing, CRM and the joins between them.
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