Go beyond call recording - actually increase playbook adoption.
SilkChart is a sales-call analysis tool built specifically for B2B SaaS sales teams: it records and transcribes calls, scores them against chosen sales playbooks (MEDDIC, Challenger, SPIN, SPICED, or custom), and gives reps AI-generated coaching feedback and rewrite suggestions after every call.
| Plan | Price | Included | Notable |
|---|---|---|---|
| Starter | $0 | 10 calls/month for feedback, playbook analysis, and call uploads; unlimited recording and viewers | Playbook Adoption Analysis (10 calls/mo), AI Sales Coach Feedback (10 calls/mo), Unlimited AI summaries and notes |
| Pro | $19/user/mo (billed annually, -35% vs monthly) | Unlimited feedback, playbook analysis, and call uploads | Everything in Starter, Unlimited Playbook Adoption Analysis, Unlimited AI Sales Coach Feedback |
| Enterprise | Custom ("Let's talk") | — | Everything in Pro, CRM Integration, Custom Sales Playbooks |
Checked 2026-08-06 against their pricing page. Vendors change pricing without notice.
SilkChart is a conversation-intelligence product positioned against general AI notetakers and enterprise tools like Gong: it is scoped specifically to B2B SaaS sales teams and centers its value on measuring and coaching playbook execution, not just recording and summarizing calls.
B2B SaaS sales teams, from seed through enterprise stage per the vendor's own FAQ, that want to standardize on a named sales methodology (MEDDIC, Challenger, SPIN, SPICED) and coach reps against it without a dedicated sales-enablement headcount.
The Starter (free) plan caps AI Sales Coach feedback, playbook adoption analysis, and call uploads at 10 calls/month - any team recording meaningfully more than 10 coachable calls a month must move to the $19/user/mo Pro plan to get unlimited feedback. CRM integration, custom playbooks, and admin/security controls are gated behind the custom-priced Enterprise tier, so teams needing CRM sync from day one aren't served by the two self-serve plans. It is also explicitly not built for non-SaaS or non-B2B sales orgs (per its own positioning), unlike broader tools like Gong or Fathom.
Yes, the Starter plan is free with unlimited call recording and viewers, but AI feedback, playbook adoption analysis, and call uploads are capped at 10 calls per month.
Pre-built templates for Challenger, MEDDIC, SPIN, and SPICED are listed, plus the ability to create custom playbooks (custom playbooks are an Enterprise-tier feature).
No - per the vendor's own FAQ, anyone can access a shared recording via a link without signing up for SilkChart.
Per the vendor's FAQ, reps only see their own calls; sales leaders see all reps' calls.
No - per the vendor's FAQ, it's optional: you can have a bot join calls, or record through the browser without a bot joining the meeting.
The vendor positions SilkChart as narrower and cheaper than Gong/Fathom: focused specifically on playbook adoption and coaching for B2B SaaS sales teams rather than general conversation intelligence.
We could not find one. Absence of evidence is not evidence SilkChart lacks an API - confirm with the vendor.
Per the vendor's FAQ, recordings are kept for as long as needed, and users can delete calls at any time.
Other products that solve a similar job or fit the same part of the GTM stack.
This page tells you whether SilkChart fits. Cheetah builds and runs the system it goes into — enrichment, sequencing, CRM and the joins between them.
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