Journy.io

• ▸Customer Journey Analytics across product, customer, and subscription data
• ▸Conversion, expansion, and churn prediction
• ▸PLG signals & scoring, ICP segments & personas
• ▸Account & user playbook automations (email drips, CRM tasks, in-app sequences, Slack alerts)
• ▸Shared inbox with cases & tasks for team collaboration on at-risk accounts
• ▸Customer Data Platform with point-and-click access to connected data, no SQL required

Checked 2026-08-07 against their pricing page. Vendors change pricing without notice.

It pulls product usage, customer, and billing data into a single Customer Data Platform, scores accounts and users on churn/expansion risk, and lets teams trigger automated retention playbooks (email, CRM tasks, in-app messages, Slack notifications) without writing SQL.

Customer Success teams at mid-market B2B SaaS companies, running either pure product-led growth or a hybrid PLG/sales-led motion, who want to catch churn risk before renewal rather than react to it.

The pricing model is metered on monthly active contacts (MACs), so companies with large user bases relative to revenue could see costs scale quickly; the pricing page shows a calculator rather than fixed published tiers beyond the $0 Startup plan, making exact costs at higher volumes hard to pin down without configuring the slider yourself. Teams that are pure sales-led with no meaningful product usage data to feed the churn model are working against what the product is built to analyze.

No curated rival set covers this tool yet, so these are simply other tools in the same architectural layer and product form. Treat it as a starting point, not a shortlist.

• Pricing figures for MAC tiers above the €0 Startup plan (page renders as an interactive calculator, not static tier prices)
• Social media links (LinkedIn, X, YouTube, GitHub)