Call Analytics & AI Coaching for Customer Teams
Insight7 is a call intelligence and AI coaching platform for customer-facing teams: it transcribes and analyzes calls and other qualitative data (documents, audio, video) to surface themes, sentiment, and coaching feedback, and adds live in-call guidance and AI roleplay for rep preparation.
| Plan | Price | Included | Notable |
|---|---|---|---|
| Free | $0/month | 1 user, 3 call/transcript analyses, 1 project analysis, transcription in English | |
| Pro | $99/month (or $83/month billed annually at $990/year) | 1 user, 50 call/transcript analyses, 4 project analyses, transcription in 60+ languages | Basic Dashboards, Reports & Scorecards, Evaluation Criteria Templates |
| Business | $299/month (or $250/month billed annually at $2,990/year) | 3 users, 200 call/transcript analyses, 10 project analyses, transcription in 60+ languages | Basic Dashboards, Reports & Scorecards, Evaluation Criteria Templates |
| Enterprise | Contact Us | Unlimited users, unlimited call/transcript/project analyses, transcription in 60+ languages | Everything in Business, Call Analysis APIs, Dynamic Evaluation Criteria |
Checked 2026-08-07 against their pricing page. Vendors change pricing without notice.
Insight7 analyzes call recordings and other qualitative data (text documents, audio, video) to detect themes, sentiment, and trends, then applies that analysis both retrospectively (QA scoring, coaching feedback, revenue intelligence) and in real time (live in-call guidance, pre-call AI roleplay). Per its own FAQ, it explicitly does not handle quantitative data.
Customer-facing teams (sales, CX/support, research) wanting to scale call review and coaching without manual listening - the vendor's own case studies cite a hiring-evaluation use case (Fresh Prints), high call-volume CX coverage (TripleTen, ~6,000 calls/month), and inbound call insight extraction (Tri County Metals).
Insight7's own FAQ states plainly it does not handle quantitative data - teams wanting a platform for numeric/survey analytics rather than calls, interviews, and qualitative documents are working against what the product is built for. The free plan is capped at 3 call/transcript analyses and 1 project, and file-size limits apply (media files under 1GB on the free plan), so teams wanting to evaluate at any real volume need to move to a paid tier immediately. Call-Analysis APIs, dynamic evaluation criteria, live recording, and segmentation are Enterprise-only per the pricing page's feature comparison, so teams wanting programmatic access must go through a custom Enterprise conversation rather than self-serve.
Per the vendor's own FAQ: it transcribes and analyzes qualitative data, identifying key themes and emotional tones to deliver actionable insights (summaries, visualizations, dashboards) from uploaded calls, documents, audio, and video. It explicitly states it does not handle quantitative data.
Yes - a free plan with 1 user, 3 call/transcript analyses, 1 project, and English-only transcription, no credit card required. Paid plans are required for more volume or 60+ language transcription.
Free ($0), Pro ($99/mo or $83/mo annual), Business ($299/mo or $250/mo annual), and custom-priced Enterprise, scaling on user count, call/transcript analysis volume, and project count.
Per the vendor's FAQ: text documents (.pdf, .txt, .csv, .doc), audio (.mp3, .wav, .m4a), and video (.mp4, .mov, .avi). Free plan allows up to 5 text files under 10MB and media files under 1GB; paid plans raise this quota.
The vendor markets a Call Analysis API, but per the pricing page's feature comparison, 'Call Analysis APIs' is listed only under the Enterprise tier, and we could not retrieve a detailed API reference beyond the marketing description on the /api/ page - auth scheme, base URL, and specific endpoints were not documented in what we retrieved.
The vendor states SOC 2 Type II Certified, HIPAA Compliant, and GDPR Compliant, plus AWS Partner Verified and Google Cloud Partner status, and lists PII/PHI redaction as a Business-tier feature.
That is what we know, not evidence that no MCP server exists.
Native integrations for call-recording sources including Zoom Phone, Microsoft Teams Phone, Google Voice & Meet, RingCentral, Vonage Business, Cisco Webex, Nextiva, 8x8, and Gong; the FAQ also mentions Google Drive, YouTube, OneDrive, and SharePoint as data sources.
Other products that solve a similar job or fit the same part of the GTM stack.
This page tells you whether Insight7 fits. Cheetah builds and runs the system it goes into — enrichment, sequencing, CRM and the joins between them.
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