AI Agents for CX & Ops
Inkeep is an open-source (fair-code licensed) platform for building multi-agent AI Chat Assistants and workflow automations, with both a no-code Visual Builder and a code-first TypeScript SDK that stay in 2-way sync, aimed at customer experience, support, docs, and GTM teams; a managed 'Inkeep Enterprise' offering is also available.
Inkeep Open Source is a platform for building 'Agent Chat Assistants' and AI workflow automations, usable as agentic CX copilots (help-center bots, support-ticket triage, docs Q&A) or for workflow automation (updating CRMs, triaging helpdesk tickets, keeping knowledge bases current). It ships a graph-based multi-agent architecture where technical teams can build in a TypeScript SDK and non-technical teams can build the same agents in a drag-and-drop Visual Builder, with the two staying in sync. A separate managed offering, Inkeep Enterprise, exists for teams that don't want to self-host.
Enterprise customer-facing teams - support, docs, community, product, and GTM - who want AI agents embedded across multiple touchpoints (help desk, docs site, Slack, community) with both engineering and non-technical ownership of agent logic. Inkeep's own llms.txt cites 150+ enterprise customers including Anthropic, Clay, and Midjourney.
Slack Work App access ('@Inkeep' in Slack) is explicitly listed as 'Available for Enterprise' only, so teams on the open-source self-hosted product wanting native Slack agent interaction specifically need the paid Enterprise tier.
Yes - Inkeep Open Source is fair-code licensed and self-hostable (Vercel or Docker), with a separate managed 'Inkeep Enterprise' offering for teams that want it hosted, per Inkeep's own docs.
Yes - an Inkeep Agent can itself be exposed as an MCP server so any MCP client (Claude, ChatGPT, etc.) can talk to it, documented under 'Talk to Your Agents' in the docs.
Both - a drag-and-drop Visual Builder and a TypeScript Agents SDK stay in full 2-way sync, so either technical or non-technical teams can create and manage the same agents, per Inkeep's own docs.
Confirm current pricing with Inkeep directly.
Per the integrations page: helpdesks Zendesk, Intercom, Help Scout, Freshdesk, Front; knowledge bases Notion, Confluence, SharePoint, Document360, Jira, Google Drive; doc platforms Mintlify, GitBook, Docusaurus, Nextra, Fern; productivity tools Jira, Linear, Gmail, Outlook, Microsoft Teams, Slack, GitHub, Google Calendar; and community platforms Slack, Discord, Discourse, Better Mode.
A Slack integration for community/support use cases is listed among Inkeep's integrations, but the dedicated 'Slack Work App' (native @Inkeep interaction) is explicitly marked 'Available for Enterprise' in the docs' navigation, implying it is not part of the free self-hosted product.
This is an absence of evidence, not confirmation none exists.
Other products that solve a similar job or fit the same part of the GTM stack.
This page tells you whether Inkeep fits. Cheetah builds and runs the system it goes into — enrichment, sequencing, CRM and the joins between them.
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