Customer relationships that last
Frappe CRM is an open-source CRM built on the Frappe Framework (the same low-code platform underlying ERPNext), positioned as free from extra costs, easily customizable, and built by Frappe's own internal sales team when they couldn't find a CRM that was simple enough and open source.
| Plan | Price | Included | Notable |
|---|---|---|---|
| Sites (Frappe Cloud) | $5/mo onwards | Single site, shared servers | Managed upgrades & backups, Lowest entry cost, Scripting & custom apps |
| Servers — shared/Hetzner tier (Frappe Cloud) | $20/mo onwards | Virtual machine to host multiple sites and benches | Shared or dedicated instances, Unified or separate app & DB, Best price-performance ratio |
| Servers — dedicated tier (Frappe Cloud) | $125/mo onwards | Everything in the Hetzner-tier server plan, plus dedicated isolation | Superior dedicated server isolation, Advanced features: server snapshots, autoscaling, Stronger reliability guarantees |
| Self-hosted | $0 (AGPL-3.0 licensed, install on your own server) | Full source code, unlimited use | Full customization, No vendor hosting fee |
Checked 2026-08-07 against their pricing page. Vendors change pricing without notice.
Frappe CRM is one product in the wider Frappe suite (which also includes ERPNext, Frappe HR, Helpdesk, Insights, and others), all built on the open-source, low-code Frappe Framework. It's positioned as a simpler, cheaper, fully open-source alternative to commercial CRMs, extensible through the same custom-field and Python-script mechanisms as the rest of the Frappe product family.
Teams that want an open-source CRM they can self-host and customize deeply via the Frappe Framework, particularly ones already using or considering other Frappe-family products (ERPNext, HR, Helpdesk) for a unified stack, and that have or can access technical resources for setup and customization.
The only pricing detail we could confirm applies to Frappe Cloud hosting for the broader Frappe/ERPNext product family, not CRM-specific per-user pricing - the CRM app itself is described as free and open source, but running it in practice means either self-hosting (with the ERPNext pricing page's own caveat that self-hosting "requires more technical skill") or paying Frappe Cloud's hosting fee ($5/mo onwards for a single shared site, up to $125/mo onwards for a dedicated server), plus optional partner-implementation costs. Teams wanting a zero-setup, fully managed CRM with no infrastructure decisions to make are working against how this product is delivered.
The software is free and open source (AGPL-3.0). What isn't free is running it at scale reliably: Frappe monetizes through Frappe Cloud hosting (from $5/mo for a single shared site) and enterprise support/implementation services.
Frappe CRM is described as a standalone, dedicated app ('Efficient, open source CRM tool built for clarity & control') distinct from ERPNext's own CRM module, though both are built on the same Frappe Framework and appear together in Frappe's product catalog.
Yes, per the product page: WhatsApp is a named integration for keeping conversations linked to CRM records, and a Meta integration automatically pulls Facebook/Instagram leads into the pipeline with details filled in.
Adding custom fields or tables is described as easy, and Frappe's own marketing frames the underlying Frappe Framework as enabling rapid customization, but deeper automation uses pluggable Python scripts, which requires development skill.
Absence here means unconfirmed, not that no API exists (the broader Frappe Framework is documented as an app-development platform, which typically implies REST access).
Self-host on your own server using Frappe's installation scripts (AGPL-3.0), or use Frappe Cloud's managed hosting on either a shared site or a dedicated/Hetzner-tier server, with an optional certified-partner-led implementation.
Other products that solve a similar job or fit the same part of the GTM stack.
This page tells you whether Frappe CRM fits. Cheetah builds and runs the system it goes into — enrichment, sequencing, CRM and the joins between them.
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