An AI workforce for your customers
Boom is a Y Combinator-backed platform that puts an AI agent directly into conversation with a company's customers over channels like WhatsApp - for collections, churn win-back, retention, onboarding, sales qualification, and research - positioning itself as a replacement for headcount (a researcher, CSM, or onboarder) rather than as another point tool.
Boom is a conversational AI platform: you bring in customer data (via API, MCP, or a direct Postgres/MySQL sync), define an initiative or journey, and Boom's agent runs personalized WhatsApp conversations against a documented lifecycle: escalations to a human are free and logged as internal notes in the inbox. Every capability is exposed identically over REST and MCP, and the vendor states "Point Claude, Cursor, or any AI agent at one URL and sign in - no API key" for MCP access.
Companies that would otherwise hire a dedicated researcher, CSM, or onboarding specialist ($100K-$300K/yr per the vendor's own pricing framing) and want that function automated across WhatsApp-native customer bases.
Pricing is not published - every tier from Starter to Enterprise says "Talk to us," so buyers cannot self-serve a budget estimate before a sales call. Analytics and success-metric definition live only in the Boom app, not the API or MCP (per Boom's own docs: "They are not on the REST API or MCP today"), so teams wanting to build custom dashboards must compute their own numbers from raw transcripts and extracted values. The product is built around WhatsApp-style conversational outreach; companies whose customers are not reachable or responsive on a messaging channel are working against its core mechanism.
Yes, a REST API described by an OpenAPI 3.1 spec, covering CDP people/objects/relationships/events, segments, initiatives, participants, journeys, and WhatsApp templates. The docs state the same capabilities are exposed as MCP tools with identical schemas.
Yes - the docs describe pointing "Claude, Cursor, or any AI agent at one URL and sign in. No API key."
Not published. Boom uses a platform-fee-plus-credits model with four tiers (Starter, Growth, Pro, Enterprise) that vary by channel count, conversation volume, research depth, and support level, but every tier's price on the pricing page reads "Talk to us" or "Custom."
Yes, in principle - the docs say success metrics and analytics views are configured and read only in the Boom app today, not over REST or MCP, but the raw material (extracted values, transcripts, participant records) is available via the API so you can compute your own numbers.
It escalates to a human; escalated conversations are not charged, and the changelog notes the inbox now shows an internal note summarizing why a handoff happened.
Yes - the docs describe syncing customers straight from PostgreSQL or MySQL with no API integration required.
Other products that solve a similar job or fit the same part of the GTM stack.
This page tells you whether Boom AI fits. Cheetah builds and runs the system it goes into — enrichment, sequencing, CRM and the joins between them.
Book a call →The directory stays free. There is nothing gated behind this.